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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

We will email you the tracking number and the delivery company when ship out your order.

— Please pay more attention to the email you used to place your order, we will send the order confirmation, order updates, tracking information and all other information to the email you used to place your order.

(1) The most common reason is that the email you used to place your order is invalid.

(2) Please check your junk mail box to see if the confirmation email was wrongly went there.

Please contact us as soon as possible once you found that the devliery status is abnormal. We will contact the express company and get back to you when we got reply. 

And if the package has been arrived in your local place, it’s always helpful if you could call your local deliverer.

Please kindly understand that we’re not responsible for the lost pacakges under the listed situations:

• Moved without informing us timely before order has been shipped.

• No person at home and no one could be reached on phone when parcel is under delivery.

• Parcel being destroyed by the local express company because of long-term unavailability of the receipent.

• Angelickingdom tried to contact the receipent by email / SMS but never get replies.

Click for more information about Order Processing and Shipping.

If you already registered in our website, you can easily find your order(s) under the Order History in your personal account. And we update the status of each item in your order.

But how can I check my order status if I placed my order as a guest?

You can contact us with the email you used to place your order, or inform us the payment transaction ID which also will help us to find your order quickly. We will inform you the status of each item in your order.

Or, you can create an account with the email you used to place your order(s), and your order(s) can be found under the Order History in your personal account.

We totally understand our customers’ concerns about the long processing time. Here we list some main reasons of why your order takes so long:

1. Missing necessary shipping information, like the contact phone number or post code.

Please kindly understand that we can’t ship your package without the contact phone number and the post code (except for a few countries that have no post codes).

We often contact our customers by email when we need more shipping information, but sometimes the emails might be wrongly went to your junkmail box.

So very appreciate if you could leave us your shipping address with all the information.

And please kindly understand that we can’t ship packages to P.O. boxes.

2. Some of the items in your order are still under processing.

When you order multiple items together, we often ship them together in one package when everything is ready.

And please kindly understand that if you prefer to separate your order, an extra shipping cost will be needed. Normally $25 for standard shipping and $35 for express shipping, and it will be more if your package contains heavy items like platforms, full set hime dresses and etc.

3. Long processing time of the preoder items.

Please first check here for What is Pre-order?

We totally understand your concerns when your order takes longer than except. We often list the estimated processing time on the product page, but it might be delayed because of the above reasons mentioned before.

4. Special reasons like the epidemic situation.

  1. Please go to the check out page https://www.angelickingdom.com/checkout/, we ship to all the countries that are optional.

    But for the listed places or countries, the extra information will be needed for us to ship out your package successfully.

    1. Taiwan Province

    (1) Please provide us your Chinese name and identification ID number, which are requested when ship your package.

    (2) Real-name registration at EZ WAY is required to receive your package.

    2. Russia

    We ship to Russia, but please kindly understand that the shipping and delivery time will be about a month.

    3. Brazil

    Please kindly provide us your CPF number, which is requested to ship out your pacakge.

    Please pay more attention that:

    1. We CAN’T ship pacakges to PO Box adresses.

    2. Please do leave us your correct phone number, the express companies won’t accept pacakges without phone numbers.

    3. Please place your order with a valid email, the order confirmation, order notices, tracking information and so on will all send to the email you used to place your order.

    We currently can’t ship to Argentina because of the very high customs. Please kindly understand that our customers are responsible for the customs, but our customers often refuse to pay for them. We will try our best to solve the problem, and will update when we can ship to Argentina

Normally 2-4 weeks for standard shipping and 4-7 working days for expedit shipping.

But please kindly understand that, the product processing time will not be included in the shipping and delivery time.

That means, if you choose expedit shipping method, we still can’t ship the preorder or made to order items right away within 7 working days.

For how to track your order please read here.

OP — Short for “One-piece”, a one-piece lolita dress with sleeves. The sleeves could be short or long.

JSK — “Jumperskirt”, a sleeveless dress with straps. Usually paired with a blouse underneath.

SK — Short for “skirt”.

Overall Dress — An overall dress is a dress with a bib and adjustable shoulder straps wear crisscrossed at back.

Underskirt – Used under dresses/skirts to add details or extra length to the hem of your dress or skirt. An underskirt will not add the required volume like a petticoat. Usually are not suitable for wearing alone, but there are some indie brands that will make the design to be able to wear alone.

Bloomers — Shorts designed to be worn with a petticoat, or under skirts. Lolitas use them for modesty or warmth sometimes. It should not be visible naturally, though there are exceptions to this.

KC — Short for “Kachusha/Katyusha”. A headband with a bow on it. A headpiece was first known as the Kachusha/Katyusha head bows in the Taisho period of Japan.

Petticoat — Used under dresses/skirts to gain the poofy Lolita silhouette. There are mainly two types of petticoats: Tulle petticoats and Fishbone petticoats.

Sax — Comes from the term “Saxon blue”, which is similar to light blue. A dye made by dissolving indigo in sulfuric acid.

If you need to swap an item

Returns and Exchanges

Our customer service will send you the returning address if your return is accepted.

* Size not fit is not a quality problem, all the clothes on our website are NOT with standard sizes, but they’re true to size, please carefully read the size chart of each item

Yes, you can change the shipping address BEFORE your order has been shipped out.

Contact us by  emailing to [email protected]

We will update the delivery information in time before delivery. 

* Please kindly understand that editing the addresses in your devilinspired personal account won’t notify us to change the shipping addresses for your current under processing orders.

In case that if you want to change the shipping addres for the order which has been already shipped out:

1. For Standard Shipping Method

a. Pick up the package from the original address if your package was successfully delivered.

b. Ask for a second delivery if your package was returned to the warehouse.

2. For Expedit Shipping Method

An extra $15 will be needed to change the shipping address of the package in transit.

Please kindly understand that we’re not responsible for the lost pacakges under the listed situation:

• Moved without informing us timely before order has been shipped.

• No person at home and no one could be reached on phone when pacakge is under delivery.

• Package being destroyed by the local express company because of long-term unavailability of the receipent.

• Angelickingdom tried to contact the receipent by email / SMS but never get replies.

Yes, but it takes a long time to wait, you can contact us for the specific waiting time.

[email protected]

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On all orders above $169

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Respect Originality

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Carry On The Classics

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